Refund policy
We are committed to providing you with the best possible shopping experience. If you are not satisfied with your purchase after receiving the goods, you have the right to return or exchange the goods in accordance with the EU Consumer Rights Directive. The specific policies are as follows:
Return and Exchange Period: You have 14 days from the date you receive the item to request a return or exchange.
Return conditions: The product must be unused and in perfect condition, and keep the original packaging and labels.
Refund Method: Refunds will be made to the payment method you used and will be processed within a maximum of 7 days after the return is completed.
Return cost: Unless there is a quality problem with the item, the return shipping fee is borne by the customer.
If you need to return or exchange an item, please contact us at [[email protected]] with your order number and relevant information.